We offer FREE Standard UK Shipping on all orders over £50, and competitive shipping rates for European and Worldwide customers. We do not make a profit on postage, and do not charge for packaging. We take great care to ensure that your purchase reaches you promptly and in excellent condition.
In the unlikely event of a problem with your delivery, we may ask you to contact our nominated courier directly in the first instance. This is simply because in the vast majority of cases, it is the quickest way to resolve any delivery issues.
Coronavirus (COVID-19) Shipping Information - Updated 19/06/2020
UK delivery timescales have continued to improve since our last update on 19/05/2020. Couriers are still experiencing increased levels of employee absence due to illness and self-isolation, and some delays are to be expected.
We continue to urge European customers to select the Tracked European Shipping option at the checkout to ensure safe delivery. European and International customers should also be aware that it may no longer possible to make chages to orders once placed. European/International orders requiring a Customs Declaration are processed ahead of time to avoid any impact on picking and packing of domestic orders. Once a Customs Declarartion has been submitted electronically, we cannot make changes to European/International orders - even if you have not received Shipping Confirmation. This includes orders originating from the Channel Islands.
Orders are still being processed and dispatched as quickly as possible to ensure that you receive your parcel as soon as possible, and we will provide further updates as and when more information becomes available.
We hope things get back to normal for everybody very soon, and in the meantime we would like to wish you and your families well and thank you for your continued patience and support.
Our Delivery Methods
Free UK Shipping (3-5 Working Days) - £FREE. Available for all orders not containing aerosols and over £50.00 in value, whilst promotion is active. Standard service with no tracking. Delivery aim: within 3-5 working days of dispatch.
Standard UK Shipping (3-5 Working Days) - £1.95. Standard service with no tracking. Delivery aim: within 3-5 working days of dispatch.
First Class™ UK Shipping (1-3 Working Days) - £2.95. Standard service with no tracking. Delivery aim: within 1-3 working days of dispatch.
Express UK Shipping (Royal Mail Special Delivery Guaranteed by 1pm™) - £7.25-26.60. Calculated by weight. Tracked service which includes insurance for loss or damage. Delivery aim: order by 12pm Mon-Fri for guaranteed next working day delivery. Working days are defined as Monday-Friday. Orders placed after 12pm on a Friday will usually be processed on a Monday, and delivered on a Tuesday.
UK Shipping - Aerosols+
Free UK Shipping (3-5 Working Days) - £FREE. Available for Mainland UK orders containing aerosols and over £50.00 in value, whilst promotion is active. Standard service with no tracking. Delivery aim: within 3-5 working days of dispatch.
Standard Mainland UK Shipping (3-5 Working Days) - £1.95. Standard service with no tracking. Delivery aim: within 3-5 working days of dispatch.
Express Mainland UK Shipping (1-2 Working Days) - £6.95. Tracked service which includes insurance for loss or damage. Delivery aim: order by 11am Mon-Fri for next working day delivery. Orders received after 11am will generally arrive within 2 working days. Working days are defined as Monday-Friday. Orders placed after 11am on a Friday will usually be processed on a Monday, and delivered on a Tuesday. Where we use UPS and you are not in when UPS attempt to deliver, your parcel will be delivered to a UPS Access Point™. A UPS Access Point™ is a UPS-affiliated retail location offering convenient package drop-off or delivery near your home or work. The exact location of the UPS Access Point™ will be displayed in the tracking information link you recieved when your order was shipped. For more information about collecting your parcel from a UPS Access Point™, please read the following article on the UPS website.
+ Currently, we ship aerosols to Mainland UK only. Unfortunately, we are unable to ship aerosols to; the Republic of Ireland, the Isle of Man, the Isle of Wight, the Channel Islands, and a small number of restricted postcodes (see below). Shipping to Northern Ireland can be arranged by request. Please contact us for more information.
Standard European Shipping (via Royal Mail International Standard™) - from £5.80. Calculated by weight. Standard service with no tracking. Delivery aim: within 5-7 working days of dispatch.
Tracked European Shipping (via Royal Mail International Tracked & Signed™ or other courier) - from £10.15. Calulated by weight. Tracked service which includes insurance for loss or damage. Delivery aim: within 3-5 working days of dispatch.
International Shipping (via Royal Mail International Tracked & Signed™) - £15.00 flat rate. Tracked service which includes insurance for loss or damage. Delivery aim: within 5-7 working days of dispatch.
Duty payments and customs
Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who's ordered them, will receive a separate request for payment of these charges.
If you're ordering products to be delivered to someone else, please make sure they're aware they'll be responsible for these additional charges. Unfortunately we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.
Please do not ask us to in any way change or alter the information that will be included on the CN22 Customs Declaration. All customs data is now (effective 01 January 2019) submitted electronically, and Love Lolo Accessories is required by law to certify that the particulars given within a customs declaration are correct.
Payment and VAT
Payment for products and delivery services can be made in GBP only. All prices shown on the website for both products and delivery services are inclusive of any applicable UK VAT. The total price you pay us for products is always the same, regardless of whether or not UK VAT is chargeable on the sale.
Where you've requested delivery to an EU address, the price paid for the product and the delivery service will usually include VAT at the appropriate rate for the country of delivery.
Where you've ordered products for delivery to a non-EU address, both the products and the delivery service will normally be zero-rated, with no UK VAT chargeable on either. However, the price paid by you for the products and delivery services will remain the same as shown on the website.
Delivery exceptions and restrictions
Do you deliver to BFPO addresses?
Sorry, we can't currently deliver website orders to BFPO addresses.
Do you deliver to Northern Ireland, the Channel Islands, the Isles of Scilly and the Isle of Man?
We deliver to most postal areas in the UK including Northern Ireland. However, geographical location and courier availability can restrict our service. We may not always be able to deliver certain products to Northern Ireland, the Channel Islands, the Isles of Scilly, the Isle of Man and a small number of restricted postcodes.
AB37-38, AB44-45, AB53-56, CA18-27, HS1-9, IM, IV7, IV9-12, IV14-28, IV29-32, IV36, IV40-56, KA27-28, KW, LA15-23, PA20-38, PA41-49, PA60-78, PA80-88, PH17-26, PH30-44, PH49-50, TR21-25, ZE