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Shipping Information

SHIPPING

Our Delivery Methods

UK Shipping

Free UK Shipping (3-5 Working Days) - £FREE. Available for all orders not containing aerosols and over £50.00 in value, whilst promotion is active. Standard service with no tracking. Delivery aim: within 3-5 working days of dispatch.

Standard UK Shipping (3-5 Working Days) - £1.95. Standard service with no tracking. Delivery aim: within 3-5 working days of dispatch.

First Class™ UK Shipping (1-3 Working Days) - £2.95. Standard service with no tracking. Delivery aim: within 1-3 working days of dispatch.

Express UK Shipping (Royal Mail Special Delivery Guaranteed by 1pm™) - £7.25-26.60. Calculated by weight. Tracked service which includes insurance for loss or damage. Delivery aim: order by 12pm Mon-Thu for guaranteed next working day delivery.

UK Shipping - Aerosols+

Free UK Shipping (3-5 Working Days) - £FREE. Available for Mainland UK orders containing aerosols and over £50.00 in value, whilst promotion is active. Standard service with no tracking. Delivery aim: within 3-5 working days of dispatch.

Standard Mainland UK Shipping (3-5 Working Days) - £1.95. Standard service with no tracking. Delivery aim: within 3-5 working days of dispatch.

Express Mainland UK Shipping (1-2 Working Days) - £6.95. Tracked service which includes insurance for loss or damage. Delivery aim: within 1-2 working days of dispatch. Where we use UPS and you are not in when UPS attempt to deliver, your parcel will be delivered to a UPS Access Point™. A UPS Access Point™ is a UPS-affiliated retail location offering convenient package drop-off or delivery near your home or work. The exact location of the UPS Access Point™ will be displayed in the tracking information link you recieved when your order was shipped. For more information about collecting your parcel from a UPS Access Point™, please read the following article on the UPS website.

+ Currently, we ship aerosols to Mainland UK only. Unfortunately, we are unable to ship aerosols to; the Republic of Ireland, the Isle of Man, the Isle of Wight, the Channel Islands, and a small number of restricted postcodes (see below). Shipping to Northern Ireland can be arranged by request. Please contact us for more information.

European Shipping

Standard European Shipping (via Royal Mail International Standard™) - from £5.80. Calculated by weight. Standard service with no tracking. Delivery aim: within 5-7 working days of dispatch.

Tracked European Shipping (via Royal Mail International Tracked & Signed™ or other courier) - from £10.15. Calulated by weight. Tracked service which includes insurance for loss or damage. Delivery aim: within 3-5 working days of dispatch.

International Shipping

International Shipping (via Royal Mail International Tracked & Signed™) - £15.00 flat rate. Tracked service which includes insurance for loss or damage. Delivery aim: within 5-7 working days of dispatch.

Duty payments and customs

Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who's ordered them, will receive a separate request for payment of these charges.

If you're ordering products to be delivered to someone else, please make sure they're aware they'll be responsible for these additional charges. Unfortunately we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.

Payment and VAT

Payment for products and delivery services can be made in GBP only. All prices shown on the website for both products and delivery services are inclusive of any applicable UK VAT. The total price you pay us for products is always the same, regardless of whether or not UK VAT is chargeable on the sale.

Where you've requested delivery to an EU address, the price paid for the product and the delivery service will usually include VAT at the appropriate rate for the country of delivery.

Where you've ordered products for delivery to a non-EU address, both the products and the delivery service will normally be zero-rated, with no UK VAT chargeable on either. However, the price paid by you for the products and delivery services will remain the same as shown on the website.

Delivery exceptions and restrictions

Do you deliver to BFPO addresses?

Sorry, we can't currently deliver website orders to BFPO addresses.

Do you deliver to Northern Ireland, the Channel Islands, the Isles of Scilly and the Isle of Man?

We deliver to most postal areas in the UK including Northern Ireland. However, geographical location and courier availability can restrict our service. We may not always be able to deliver certain products to Northern Ireland, the Channel Islands, the Isles of Scilly, the Isle of Man and a small number of restricted postcodes.

Restricted postcodes:

AB37-38, AB44-45, AB53-56, CA18-27, HS1-9, IM, IV14-28, IV29-32, IV36, IV40-56, IV7, IV9-12, KA27-28, KW, LA15-23, PA20-38, PA41-49, PA60-78, PA80-88, PH17-26, PH30-44, PH49-50, TR21-25, ZE