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Returns Policy

RETURNS

Returns cannot be accepted if you have not contacted us and received authorisation prior to the return.

Any returned items must be unused and in the same condition that you received them. Where applicable, items must also be returned with their original security tag intact. Returns will not be accepted if they do not meet these conditions, and/or a restocking fee may be charged at our discretion.

The cost of return shipping is met by the customer.

If you are returning an item(s) over £50, you should consider using a trackable shipping service or purchasing shipping insurance. Love Lolo Accessories cannot be held liable for any items which are lost or damaged in the post.

Please contact us as soon as possible after receiving your item(s) to arrange a return.

Unfortunately special purchase, made-to-measure, bespoke/personalised items, and earrings cannot be returned.

This policy lasts for 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds

Once your return has been received, inspected, and approved by us: your refund will be processed and a credit will be applied to your original payment method within 5 working days.

Exchanges

We are happy to replace or exchange items if they are defective or damaged.

Damages

In the very unlikely event that any of your items arrive damaged, please contact us as soon as possible and be sure to include any relevant photos. Please ensure damages are reported within 7 days of delivery.

If your parcel has been badly damaged by one of our chosen couriers, you have the option to refuse delivery. We pack the contents of your parcel very securely, so in most cases the contents will remain undamaged. If you choose to accept delivery of a damaged pacrel, we encourage you to take photographs of the packaging before opening.

Address information

After contacting us to arrange a return, please send your item(s) to the following address: Love Lolo Accessories, Endsleigh House, Droitwich Road, Ombersley, Droitwich, GB.